Customer Service
Our goal is to be as pleasant and enthusiastic about your order as a Parrot Head celebrating Conch Republic Independence Day. We know how important and personal your skin, sun and hair care products are to you, and strive to provide a superior quality and speedy delivery with every order. If there is any way we can serve you better, please don’t hesitate to let us know.
CONTACT US by calling 1-800-445-2563 (M-F 8:30 - 5:00 ET) or via email at customerservice@keywestaloe.com.
Need to return a product? No worries. Every product comes complete with a no-questions-asked, 30 day money back guarantee. Simply send the product back and we’ll refund or replace your item promptly.
Calling all retailers: Key West Aloe has products for every member of the family—even the furry ones. Our customers loyally identify with our enticing fragrances and soothing pure Aloe vera products that take them back to the first time they tried our products after a visit to our Duval Street store. It’s the ideal way to savor that Key West feeling each and every day. For more information, call 1-800-445-2563 or via email by emailing us at wholesale@keywestaloe com.
- How do I cancel an order?
- How do I check the status of my order?
- Why is my Coupon/Promotion Code Not Working?
- How do I return or exchange an item?
- How do I change my Key West Aloe account information?
- See all FAQ's
RETURN WITHIN 30 DAYS, NO QUESTIONS ASKED, PERIOD. IT’S THAT EASY!
We do everything we can to make returns as painless as possible. Need to return a product? No worries. Every product comes complete with a no-questions-asked, 30 day money back guarantee. Simply send the product back and we’ll refund or replace your item promptly.
No Animal Testing
Key West Aloe products are never tested on animals.
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